THE EXPERIENCE
What can I expect from The Last Stronghold?
The Last Stronghold immersive expedition is a unique virtual reality experience that takes you back to medieval times, to the mighty city of Carcassonne. Famous for its huge, stone walls and proud history, Carcassonne is unbeatable. Get ready for a medieval adventure like no other!
Where is the experience located?
CF Chinook Centre
6455 Macleod Trail, Calgary, AB T2H 0K8, Canada
How long does the experience last?
The immersive virtual reality experience lasts 45 minutes. We recommend you allow 1 hour to drop off your personal belongings and get ready.
In which languages is the experience available?
The experience is available in English, Spanish, Mandarin and French. Subtitles are not available.
Can I take pictures or record the experience?
Yes. Photos and videos for personal use are allowed. We encourage you to tag us at
@infinityexperiences_calgary. Please seek staff approval if they appear in your photos/videos. Flashes and tripods are prohibited. Professional photography requires management authorization.
Do you offer guided visits?
In the VR experience, you will be accompanied by a virtual tour guide. Additionally, on-site staff can answer any additional questions you may have.
Is the experience accessible for children?
The experience is suitable for children aged 8 and above. Children under 8 are not allowed to participate, even when carried by an adult, for safety reasons. Children aged 8-12 must be accompanied. For minors, a parent or guardian must sign a waiver on-site if they wish their child to use a VR headset, acknowledging the risks and authorizing their participation. Please note that the accompanying adult cannot supervise or assist the child while in VR.
How many people can take part in the experience in the same group?
Groups consist of 4 visitors, but multiple groups can follow the experience together.
Are backpacks allowed into the experience?
Backpacks (even small ones) are not permitted for safety reasons.
Is it necessary to dress a specific way for this experience?
We recommend comfortable clothing and closed-toe shoes. Avoid hats or caps due to the VR headset. Backpacks and handbags are to be stored in the provided lockers. Heels are not recommended.
Are there any potential risks associated with the experience?
The experience may lead to a loss of balance which could cause a fall. The experience is therefore less suitable for people susceptible to vertigo or with severe balance issues or health concerns. Please, advice our team before participating so that we can assist you with the smoothest experience possible. As with any VR experience, some participants may experience mild discomfort or disorientation. Those prone to motion sickness or balance issues might feel unsteady or nauseous. We take safety seriously and have measures in place to assist all participants.
Can I bring my baby?
For safety reasons, babies are not allowed in the experience, whether in carriers or strollers.
Is it safe to do the experience if pregnant?
It is not recommended for pregnant individuals to participate in the experience.
TICKETING
What are the prices and conditions?
Please refer to the Tickets section of our website for pricing and conditions.
Can I purchase tickets at the door?
Depending on availability, on-site purchases may be possible, but we highly recommend advanced booking.
Can I come back a second time for free?
No, tickets for the experience are valid for one entry only.
Can I transfer my ticket to someone else?
Yes, you can transfer individual tickets from your Fever account. Once transferred, the action cannot be undone.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App. You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase. You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. One of our agents will respond to your request as soon as possible, informing you of the next steps to follow.
No refunds are permitted under any circumstances. For more information, you can consult our T&C.
What methods of payment are accepted on-site?
We accept credit and debit cards. Cash is not accepted.
Do I have to print my ticket?
No, we can scan your ticket electronically on your phone. However, to make the map easier to read, you can print out your ticket.
LOCATION AND PARKING
Is there parking available?
Visitors can park in the CF Chinook Centre parkades or surface-level parking lot.
Are there lockers and or a coat check on site?
Yes, lockers with keys are available. You will have access to them before entering the experience. Please note lockers are in limited quantity.
How do I get to the experience by public transport?
The experience is located inside CF Chinook Centre. You can access the location via the Chinook CTrain Station and various bus routes. To plan your trip visit the Calgary Transit website.
Are there bathrooms available at the venue?
Yes, bathrooms are available.
ACCESSIBILITY
Can I take breaks or sit down during the 45-minute experience?
While the experience is designed to be continuous, our staff can assist if you need a short break. Please let us know before the experience begins if you require accommodations.
Can I wear eyeglasses?
Yes, eyeglasses can be worn. Staff will help position the headset correctly. Nearsighted individuals should keep their glasses on. Reading glasses and farsighted glasses are not necessary. The maximum supported width for glasses is 150 mm (5.9 in), larger frames may pose a problem, so we suggest wearing contacts if available.
Is the experience safe for people with heart conditions or epilepsy?
We do not recommend participation for those with these medical conditions. If you have any concerns about your health and ability to participate, please consult with your healthcare provider before attending.
Is the experience accessible for deaf or hard-of-hearing individuals?
Subtitles or captions are not available for this experience.
Are service dogs allowed?
Due to the multi-user tracking technology, service dogs are not permitted.
Can I participate with hearing aids?
You can participate with hearing aids, but they cannot be linked to the VR Headset.
Is the experience wheelchair accessible?
The experience is accessible to individuals using a wheelchair, whether manual or motorized. To ensure smooth and safe movement within the immersive environment, we recommend that motorized wheelchairs be set to manual mode whenever possible.
Wheelchairs are available on-site for those who may need them.
A complimentary ticket for a carer is offered and recommended to support the experience.
I have balance issues or a history of vertigo. Can I still participate?
This experience can trigger vertigo. We offer canes for added stability during the experience. Please inform our staff upon arrival, and they'll be happy to assist you.
Can the VR experience be uncomfortable or unsuitable for certain people?
VR is not recommended for those with claustrophobia, agoraphobia, fear of heights, or epilepsy. People prone to motion sickness may also experience discomfort when using a VR headset. This might lead to symptoms like drowsiness, increasing the risk of injury during real-world activities.
